This Privacy Policy explains how Darbak Technologies ("Darbak", "we", "us", or "our") collects, uses, shares, and protects your personal information when you use the Darbak mobile application, website, and related ride-hailing services (collectively, the "Service").
Darbak is a subsidiary brand operated by Darbak Technologies as part of the Darbak product ecosystem.
By creating an account or using the Service, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.
This policy applies to riders (passengers) who use Darbak to request and take trips.
Payment information: payment method details (e.g., card or wallet). Card numbers are processed by our payment providers; we do not store full card numbers on our servers.
Trip information: pickup and drop-off locations, saved places (e.g., "Home", "Work"), and trip notes you add.
Communications: messages, ratings, and feedback you send to drivers, support, or through in-app chat and calls.
Support and verification: information you provide when contacting customer support or verifying your identity.
1.2 Information we collect automatically
Location data: when the app is in use (and, if you enable it, in the background) we collect precise GPS location to show nearby drivers, enable pickup, navigate, and calculate fares. You can disable location permissions in your device settings, but core features will not work without it.
Device and technical data: device model, operating system, app version, language, mobile network, IP address, and unique device identifiers.
Usage data: trips requested and taken, screens viewed, features used, search queries, and interaction timestamps.
Cookies and similar technologies: used on our website and in-app to keep you signed in, remember preferences, and measure performance.
1.3 Information from third parties
Drivers: trip status, route, and ratings you receive.
Payment and verification providers: transaction confirmations and fraud-prevention signals.
Maps and navigation providers: to provide routing and estimated arrival times.
Social or login providers: if you sign in using a third-party account, the basic profile data you authorize them to share.
2. How We Use Your Information
We use your information to:
Create and manage your account and authenticate you.
Connect you with drivers and provide, schedule, and complete trips.
Calculate fares, process payments, issue receipts, and handle refunds.
Show real-time trip tracking, ETAs, and route information.
Provide customer support and respond to your requests.
Send service messages (trip updates, receipts, security alerts) and, where permitted, promotional messages you can opt out of.
Maintain safety and security, verify identity, and detect, prevent, and investigate fraud or misuse.
Improve and develop the Service, including analytics and troubleshooting.
Comply with legal obligations and enforce our terms.
We rely on lawful bases such as performing our contract with you, your consent (e.g., for background location or marketing), our legitimate interests (e.g., safety and fraud prevention), and compliance with legal obligations.
3. How We Share Your Information
We do not sell your personal information. We share it only as described below:
With drivers: your first name, profile photo, pickup and drop-off locations, and rating, so they can complete your trip.
With service providers: payment processors, cloud hosting, mapping, analytics, communications (SMS/push), and customer support tools acting on our behalf under confidentiality obligations.
For safety and legal reasons: with law enforcement, regulators, or other parties when required by law, to respond to legal process, or to protect the rights, property, or safety of users, drivers, the public, or Darbak.
In business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to this policy.
With your consent: for any other purpose you authorize.
4. Data Retention
We keep your personal information for as long as your account is active and as needed to provide the Service. After account closure, we retain certain data where required for legal, tax, accounting, safety, dispute-resolution, or fraud-prevention purposes, after which it is deleted or anonymized.
5. Your Rights and Choices
Depending on your location, you may have the right to:
Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Delete your account and associated data, subject to legal retention requirements.
Object to or restrict certain processing.
Withdraw consent (e.g., turn off location or marketing) at any time.
Data portability, where applicable.
To exercise these rights, contact us at info@darbake.com. You can also:
Edit profile details directly in the app.
Manage location, notification, and tracking permissions in your device settings.
Opt out of marketing messages via the unsubscribe link or in-app settings.
We will respond within the time required by applicable law. You may also have the right to complain to your local data protection authority.
6. Security
We use technical and organizational measures — including encryption in transit, access controls, and monitoring — to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your account credentials confidential and notify us of any suspected unauthorized use.
7. Children's Privacy
The Service is not intended for individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
8. International Data Transfers
Your information may be processed and stored in countries other than your own, where data protection laws may differ. Where required, we use appropriate safeguards to protect your information when it is transferred internationally.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version with a new "Last updated" date and, for material changes, provide additional notice (e.g., in-app or by email). Your continued use of the Service after changes take effect constitutes acceptance.
10. Contact Us
If you have questions or requests regarding this Privacy Policy or your personal information, contact us: